Refund policy

 

Cancellation / Default - Orders will not be cancelled or modified either in whole or in part, after Photovoltaic Cable LLC,  has shipped to Buyer, without Photovoltaic Cable LLC, written consent. Refunds on orders cancelled after shipping will be subject to a 30% restocking charge plus return shipping costs. Refunds on orders cancelled prior to shipping will be subject to a 5%  processing fee. 

Reschedule Shipping Date - Customer is responsible for all freight re-consignment delivery fees should he/she cancel, reschedule, or refuse the shipment at the time of delivery.

 

Returns - 

Before returning any product, written authorization must be obtained from Photovoltaic Cable LLC in the form of an approved Returned Material Authorization (RMA) number.

  • A 30% restocking fee, plus shipping costs, will apply to all authorized returns of standard stock materials in saleable condition.
  • Returns will not be accepted more than 30 days after the shipment date.
  • Products must be returned in their original condition and packaging to qualify for a refund or credit.

For return requests, please contact our customer service team to initiate the RMA process.

NON-STOCK AND SPECIAL MADE-TO-ORDER PRODUCTS AS IDENTIFIED ON THE ORDER ACKNOWLEDGEMENT ARE NOT SUBJECT TO RETURN BY THE BUYER UNDER ANY CIRCUMSTANCES.